Shipping Policy

We use multiple carriers, such as USPS (Priority Mail and Flat Rate), UPS, FedEx, etc. for all orders placed via our website. In some cases, delivery to PO Boxes may not be available. Shipping rates are calculated during checkout, and multiple shipping options and rates are offered when available. At this time, we only ship to addresses in the United States and its territories.

We take orders 24 hours a day on our website.

Orders are shipped business days (Monday through Friday). Most orders placed before 1:00 PM EST will ship the next day. We do not ship on holidays recognized by the US Postal Service.

You will be sent an order confirmation upon checkout, and a shipping notification with tracking number once your order ships.

Warm Weather:
Sincere Relief is not responsible for melting or other damage caused by heat exposure during shipping. Most products are fine and will not melt in transit. However, some types of product such as Gummies can melt in the warm weather. We can’t guarantee our heat-sensitive products will arrive in perfect shape – but we will do our best to insure they do. Here is how you can help: Be present for delivery and have someone available to accept the package so it doesn’t sit outside in the heat. If the box feels warm, open it immediately to expose the product to the cooler air. Also, give the product a chance to firm up again before handling further. Please keep in mind, we do not accept returns or provide refunds for a melted product due to warm weather. If you are concerned about the possibilities of receiving a heat-sensitive product, and it being melted, we encourage you to order a different product. 

If you have questions about your shipment, or need tracking information, please email us at sincererelief@gmail.com

Return and Refund Policy

By making a purchase you are demonstrating a clear understanding that we are selling these products as containing CBD (cannabidiol) from hemp oil. These statements have not been evaluated by the FDA and are not intended to diagnose, treat or cure any disease, always check with your physician before starting a new dietary supplement program. We are committed to complete compliance with FDA regulations and as such, because these products have not been evaluated by the FDA, we make no claims as to any benefits for products containing CBD (cannabidiol). If you decide to purchase our products, you are purchasing these products with the understanding of the present status of CBD (cannabidiol) products.

Please email sincererelief@gmail.com if there are any issues with the product you received and we are more than happy to speak with you. If you are still wanting to return your unopened product, please see below what is considered an acceptable return and our Returns Process.

*Please also note that we do not have a money back guarantee, as CBD does affect everyone differently. We are not able to accept back any product that has been opened or used*

Returns Process:

1) Email us at sincererelief@gmail ASAP to alert us that you will be returning your UNOPENED sincere relief  product within the 30-day time limit and to request the Return Shipping Address.
2) Once you have shipped your product back to us – please also email the tracking number to sincererelief@gmail.com so we can keep an eye out for it.
3) Once we receive your package back at our facility and can confirm it’s condition, we will then issue a refund for the unopened product less a 20% restocking fee, and email you a confirmation. Please allow 7-10 days for the refund to post to your statement.

*If you have any questions regarding our return policy please email sincererelief@gmail.com*

We will only accept returns and refunds from purchases made on shopsincererelief.com.